Free Resources

Política de Privacidade

1 – WHAT ARE PERSONAL DATA AND WHICH CATEGORIES OF DATA DO WE PROCESS?

What are personal data? Personal Data are any information, of any nature and in any format (e.g., sound or image), relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or indirectly, for example, through name, ID number, location data, electronic identifier, or other elements that allow the identification of that person. Who are the data subjects? The Client or User, a natural person, to whom the data relates and who has used the services or products of Vânia Costa Rodrigues. The Client is the person who enters into the contract with Vânia Costa Rodrigues. The User is the person who uses the services or products of Vânia Costa Rodrigues but may not be the Client.

Example:

In the business segment, the contract is in the company’s name, but Users are the company’s customers or employees.

In the private segment, a Client may purchase several products or services.

In both cases, Vânia Costa Rodrigues informs that it equally protects personal data and respects the rights of Clients and Users.

What categories of personal data do we process? Identification and contact details (examples): Civil or tax identification numbers, payment details, billing address, phone contact and email address, date of birth, gender, professional activity, and IP address (if registered online). Service-related data (examples): Products and services purchased or subscribed.

2 – WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

The data controller is Vânia Costa Rodrigues, who provides the service or product and decides which data are collected, how they are processed, and for what purposes.

3 – ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA?

Your personal data may be processed under the following circumstances: Consent – When you have given your explicit consent, in writing, orally, or by validating an option, provided such consent is free, informed, specific, and unequivocal. Examples include analysing the use of services and products to make recommendations, sending marketing messages, or using service interaction information to improve service quality. Performance of a contract or pre-contractual steps – When processing is necessary for entering into, performing, and managing a contract with Vânia Costa Rodrigues, such as preparing product/service proposals, managing contacts, requests, billing, collections, and payments. Legal obligation – When processing is required to comply with legal obligations, e.g. providing identification data to police, judicial, tax, or regulatory authorities. Legitimate interests – When processing corresponds to a legitimate interest of Vânia Costa Rodrigues or third parties, such as service quality improvement, fraud detection, and revenue protection, provided that such interests override your rights and freedoms.

4 – PURPOSES AND RETENTION PERIOD OF YOUR PERSONAL DATA

Por quanto tempo tratamos os seus Dados Pessoais? Os seus dados pessoais são tratados por Vânia Costa Rodrigues apenas pelo período de tempo necessário para a realização da finalidade definida ou, consoante o que for aplicável, até que exerça o seu direito de oposição, direito a ser esquecido ou retire o consentimento. Depois de decorrido o respectivo período de conservação, Vânia Costa Rodrigues eliminará ou anonimizará os dados sempre que os mesmos não devam ser conservados para finalidade distinta que possa subsistir. 

Para que finalidades tratamos os seus Dados Pessoais?

Purposes

Exemplos de finalidades (não exaustivo)

Marketing and Sales

– Marketing or sale of new products/services, consumption profile analysis, adaptation and development of new products/services.

Customer and Service Management

- Handling contacts, requests, complaints, billing, collection, and payments.

Accounting, Tax, and Administrative Management

Accounting, Tax & Administration: accounting, invoicing, reporting to tax authorities.

Accounting, Tax, and Administrative Management

– Accounting, invoicing, fiscal information, tax authority reporting.

Fraud detection, revenue protection, and audit

Fraud prevention, revenue control, risk management, internal investigations.

Network and systems management

– Support, improvement, monitoring, and maintenance of networks and applications.

Legal obligations

Emergency service requests, judicial requests, crime investigation, regulatory responses.

Information security control

– Access management, logging, backups, incident management.

Retention examples Legal obligation: some data must be stored for at least 10 years (e.g., tax/accounting). Contractual relationship: data are kept as long as the contract is active. Marketing, complaints, warranties, or legitimate interests: data may be kept longer, always strictly necessary and following CNPD (Portuguese Data Protection Authority) guidelines.

5 – HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect data: With your consent, when you purchase products/services, download or use ebooks, quizzes, free sessions, or participate in market research. Directly (oral, written, or via the website) or indirectly from publicly available sources or trusted third parties (e.g. credit risk databases, public administration websites).

6 – DATA ANALYSIS

Cookies Policy

Our website uses cookies to distinguish users, improve the browsing experience, and analyze traffic.

Our website uses cookies to differentiate you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or on your computer's hard drive, if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and see how visitors move around our website when they use it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily. You can find more information about the individual cookies we use and the purposes for which we use them below:

Analytics

The services contained in this section allow the owner to monitor and analyze web traffic and can be used to track user behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the data collected to track and examine the use of this website, prepare reports on its activities, and share them with other Google services.

  • Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • Personal Data collected: Cookies and Usage Data.
  • Local de processamento: Estados Unidos – Política de Privacidade – Recusar.

Tracking conversions from Facebook Ads (Facebook, Inc.)

linking site activity with Facebook advertising.

Commented Content

Content commenting services allow users to make and publish their comments on the content of this website.

Depending on the settings chosen by the owner, users may also leave anonymous comments. If an email address is among the Personal Data provided by the user, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.

If a third-party content commenting service is installed, it may still collect web traffic data for the pages where the commenting service is installed, even when Users do not use the content commenting service.

Facebook Comments (Facebook, Inc.)

Facebook Comments is a content commenting service provided by Facebook, Inc., allowing users to leave comments and share them on the Facebook platform.

Email Marketing

We collect your name and email address when you register for a webinar or event, request a free resource, or join a waitlist, via Systeme and/or other marketing contact management software.

We use this data to send you emails about useful advice and industry news and to notify you about services and products you may be interested in. You can unsubscribe from our list at any time.

In addition, we collect your last name and mailing address when you purchase a product or course, as part of our payment provider's card verification process and sales tax collection.



Remarketing and behavioral targeting

This type of service allows this site and its partners to inform, optimize, and serve advertising based on your past use of this site.

This activity is carried out by tracking Usage Data and Cookies, information that is transferred to partners who manage remarketing and behavioral targeting activities.

Além de qualquer desativação oferecida por qualquer um dos serviços abaixo, o utilizador pode desativar o uso de cookies por um serviço terceirizado visitando a página de desativação da Network Advertising Initiative.

Remarketing do Facebook (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this website to the Facebook advertising network.

Custom Audience from Facebook (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects activity on this site to the Facebook advertising network.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly on the pages of this website.

Interaction and information obtained through this website are always subject to the user's privacy settings for each social network.

This type of service may still collect traffic data for the pages where the service is installed, even when Users do not use it.



Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services that allow interaction with the Twitter social network provided by Twitter, Inc.



Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services that allow interaction with the Facebook social network provided by Facebook, Inc.

 

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services that enable interaction with the LinkedIn social network provided by LinkedIn Corporation.

How to provide or withdraw consent for the installation of cookies

In addition to what is specified in this document, the user can manage cookie preferences directly in their own browser and prevent, for example, third parties from installing cookies.

Through your browser preferences, you can also delete cookies that have been installed in the past, including cookies that may have saved your initial consent to the installation of cookies by this website.

With regard to Cookies installed by third parties, Users can manage their preferences and withdraw their consent by clicking on the related deactivation link (if provided), using the means provided in the third party's privacy policy, or by contacting the third party. Google Chrome, Mozilla Firefox, Apple Safari e Microsoft Internet Explorer.

Com relação aos Cookies instalados por terceiros, os Utilizadores podem gerir as suas preferências e retirar o seu consentimento clicando no link de desativação relacionado (se fornecido), usando os meios fornecidos na política de privacidade do terceiro ou entrando em contato com o terceiro.

In light of the above, the Owner informs Users that they may follow the instructions provided in the initiatives subsequently linked by the EDAA (EU), the Network Advertising Initiative (USA), and the Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan), or other similar services. These initiatives allow users to select their tracking preferences for most advertising tools.

The Owner therefore recommends that Users make use of these resources in addition to the information provided in this document.

Logs and system maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (system logs) using other personal data (such as IP address) for this purpose.

Changes to this privacy policy

The owner reserves the right to make changes to this privacy policy at any time by notifying users on this page and possibly within this website and/or—to the extent technically and legally possible—by sending a notice to users via any contact information.

If the changes affect processing activities carried out on the basis of the user's consent, the owner must obtain new consent from the user, where necessary.

Data Owner and Controller

Vânia Costa Rodrigues

72 Plant Farm Crescent

Waterlooville

PO7 3DB United Kingdom

Mail: suporte@vaniacostarodrigues.com

As the installation of third-party cookies and other tracking systems through the services used on this website cannot be technically controlled by the owner, any specific references to cookies and tracking systems installed by third parties should be considered indicative. For complete information, we ask that the User consult the privacy policy of the respective third-party services listed in this document.

Given the objective complexity surrounding the identification of cookie-based technologies, users are encouraged to contact the Owner should they wish to receive further information on the use of cookies by this Site.

7 – YOUR DATA PROTECTION RIGHTS

You have the right to:

Access your personal data and request copies. Rectification of inaccurate or incomplete data. Erasure (“right to be forgotten”) where no valid grounds exist for retention. Portability – to receive your data in a structured format or transfer to another provider. Withdraw consent or object to processing (e.g. for marketing). Restriction – request suspension or limitation of processing. Lodge a complaint with the supervisory authority (ICO in the UK, CNPD in Portugal). Requests will be answered within 30 days. Proof of identity may be required. To exercise your rights, contact: Vânia Costa Rodrigues 72 Plant Farm Crescent Waterlooville, PO7 3DB, United Kingdom Email: suporte@vaniacostarodrigues.com

Right of access

Direito a obter a confirmação de quais são os seus dados pessoais que são tratados e informação sobre os mesmos, como por exemplo, quais as finalidades do tratamento, quais os prazos de conservação, entre outros. Direito a ver ou obter cópia, por exemplo das faturas, dos acordos escritos ou dos pedidos de suporte que efetuou.

Right of rectification

Right to request the rectification of your personal data that is inaccurate or request that incomplete personal data be completed, such as your address, tax identification number, email, telephone numbers, or others.

Right to erasure of data or “right to be forgotten”

Right to obtain the erasure of your personal data, provided that there are no valid grounds for its retention, such as cases where Vânia Costa Rodrigues has to retain the data to comply with a legal obligation to preserve it for the investigation, detection, and prosecution of crimes, or because legal proceedings are ongoing.

Right to portability

Right to receive the data you have provided us in a commonly used and machine-readable digital format, or to request the direct transmission of your data to another entity that will become the new controller of your personal data, such as receiving your invoices or transmitting your contacts to the new controller, but in this case only if technically possible.

Right to withdraw consent or right to object

Right to object to or withdraw your consent to data processing at any time, such as in the case of data processing for marketing purposes, provided that there are no legitimate interests that prevail over your interests, rights, and freedoms, such as defending a right in legal proceedings.

Right of limitation

Right to request the restriction of the processing of your personal data, in the form of:

  1. Suspension of treatment
  2. limitation of the scope of processing to certain categories of data or processing purposes.

Right to complain

Right to lodge a complaint with the supervisory authority, the CNPD, in addition to the company or the DPO.

How can you exercise your rights?

The exercise of rights is free of charge, except in the case of manifestly unfounded or excessive requests, in which case a reasonable fee may be charged taking into account the costs involved. The information must be provided in writing, but may be provided orally if requested. In this case, Vânia Costa Rodrigues must verify your identity by means other than oral communication. Responses to requests must be provided within a maximum of 30 days, unless the request is particularly complex.

Exercise your rights through the following addresses:

Vânia Costa Rodrigues

72 Plant Farm Crescent

Waterlooville

PO7 3DB United Kingdom

Mail: suporte@vaniacostarodrigues.com

8 – DATA SHARING

Is your personal data shared with other entities, subcontractors, or third parties? Your data may be transmitted to subcontractors so that they can process it on behalf of Vânia Costa Rodrigues. In this case, Vânia Costa Rodrigues will take the necessary contractual measures to ensure that subcontractors respect and protect the data subject's personal data. The data may also be transmitted to third parties—entities other than Vânia Costa Rodrigues or subcontractors—such as companies with which Vânia Costa Rodrigues has partnerships, if the data subject has given their consent, or entities to which the data must be communicated by law, such as the tax authority. Under what circumstances does Vânia Costa Rodrigues transfer your data to a third country? Vânia Costa Rodrigues may have to transfer your personal data to a third country outside the European Union that is not on the list of countries that the EU has already deemed to have adequate levels of personal data protection. In such cases, Vânia Costa Rodrigues will ensure that data transfers are carried out in strict compliance with the applicable legal standards.

9 – DE QUE MODO VÂNIA COSTA RODRIGUES PROTEGE OS SEUS DADOS PESSOAIS?

Vânia Costa Rodrigues tem implementadas as medidas lógicas, físicas, organizativas e de segurança adequadas, necessárias e suficientes para proteger os seus dados pessoais contra a destruição, a perda, a alteração, a difusão, o acesso não autorizados ou qualquer outra forma de tratamento acidental ou ilícito. Vânia Costa Rodrigues tem implementado:

Logical security requirements and measures, such as the use of firewalls and intrusion detection systems in its systems, the existence of a strict policy on access to systems and information, and the logging of actions performed by Vânia Costa Rodrigues employees on the personal data of customers or users;

Access rules for Customers or Users to certain products or services, such as entering a password, to enable control and security mechanisms to be strengthened.

 

10 – USEFUL TIPS FOR YOUR DATA PROTECTION

Vânia Costa Rodrigues and third parties Regarding the use and processing of personal data on Vânia Costa Rodrigues websites, be sure to consult the rules on the use of cookies on the respective websites. Vânia Costa Rodrigues websites, products, or applications may contain links to third-party websites, products, or services that are not related to Vânia Costa Rodrigues or are not covered by this Privacy Policy. The collection or processing of personal data requested by these third parties is their sole responsibility, and Vânia Costa Rodrigues cannot be held responsible, under any circumstances, for the content, accuracy, veracity, or legitimacy of these websites or for the misuse of data collected or processed through them. We alert Vânia Costa Rodrigues' Customers and Users to this fact and to the need to read and accept the rules relating to the processing of personal data defined by these third parties before using their websites, products, or applications. Other advice

Vânia Costa Rodrigues advises caution when disclosing your personal data and circulating such data on the internet, acts for which the customer is entirely responsible, since such data is not fully protected against possible breaches. She also advises adopting additional security measures, including maintaining equipment (PCs, tablets, or cell phones) and programs that are properly updated and configured with firewalls and protection against malicious software (e.g., antivirus software), not browsing websites of dubious reputation or for which there are no guarantees of authenticity, physically protecting your equipment and avoiding entering access credentials on public computers (e.g., internet cafes, hotels, etc.), and using strong and different passwords for each service or website.



Legal Basis

This privacy statement has been prepared based on provisions from multiple laws, including Articles 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy applies only to this website, unless otherwise stated in this document.



Information not contained in this policy

Further details about the collection or processing of personal data may be requested from the Owner at any time.



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